Awards and Recognitions

Here at Rural Retreats, we are committed to providing the best possible service at every stage of your holiday, from choosing your perfect property to the moment you pack your bags to go home. Whether it’s the complimentary hamper waiting for you on arrival, or the friendly voice at the other end of the phone, we take pride in making your Rural Retreats break the very best it can be.

While, of course, the best feedback comes from our guests themselves, we are delighted that, over the last few years, our customer service efforts have also been recognised with several industry awards, including…

Cottage and accommodation awards 2025

Feefo Platinum Trusted Service Award 2025

We’re proud to have received our sixth Platinum Trusted Service Award in 2025.

Previous awards

Feefo Platinum Trusted Service Award 2024

Another Platinum Trusted Service Award, recognising our team’s ongoing commitment to exceptional service.
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Feefo Platinum Trusted Service Award 2023

Rural Retreats received the Feefo Platinum Trusted Service Award, making it our fourth year running!

Feefo Platinum Trusted Service Award 2022

2022 was our third time winning a Feefo Platinum Trusted Service Award, measured by real customers’ reviews and ratings.

Feefo Platinum Trusted Service Award 2021

For yet another year, we received a Platinum Trusted Service Award for delivering consistently exceptional experiences to customers.

Feefo Platinum Trusted Service Award 2020

The Feefo Platinum Trusted Service Award is awarded to companies who have won a Gold Trusted Service award for three (or more) consecutive years.
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Feefo Gold Trusted Service Award 2019

Our third Feefo Gold Trusted Service award recognised our dedication to providing the best possible service to our guests.

Feefo Gold Trusted Service Award 2018

For the second year, Rural Retreats were awarded a Feefo Gold Trusted Service Award.

Feefo Gold Trusted Service Award 2017

We were delighted to be awarded the Feefo Gold Trusted Service Award, as voted for by our guests.

Feefo Gold Trusted Merchant Award 2016

The Gold Trusted Merchant is awarded to those who have obtained an average service rating of between 95% and 100%.
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What makes the Rural Retreats service different?

From knowledgeable staff to flexible booking dates, complimentary extras and plenty of special touches, there are lots of ways Rural Retreats goes above and beyond to achieve exceptional levels of service to our customers. From the moment you start to browse the portfolio, you can relax knowing all our properties have been hand-picked by our team. This means no matter what you choose, you can be sure of top levels of quality. And if you’re having trouble finding something that suits, simply give our team a call on 01386 896734.

During your holiday, we know that it is the little things that can make all the difference (especially once the big things are taken care of!). A complimentary welcome hamper, no charge for cots and high chairs, toiletries and reliable broadband and WiFi; all of these are the things that can make a holiday special, and that is why we make sure it’s all taken care of. And that’s just the start – read more about how Rural Retreats make sure your cottage holiday is one to remember.