Marketing Service

Our experienced bookings team act on your behalf and deal with all enquiries whether they be via phone, email, website or LiveChat and convert these to live bookings. We manage all the administration in respect of taking deposit and balance payments and liaise closely with your guest in the run-up to their stay. We also liaise with both you and/or your housekeeper as soon as either a provisional or confirmed booking is made, along with any specific housekeeping instructions to ensure the guest experience is as good as it can be.

Once guests have arrived at your property, the guest is provided with your details allowing you to respond to any feedback or any issues that may arise during their stay and your contact numbers will be included within our professionally printed Rural Retreats Property Information Guide.

By opting for the Marketing Service, you will be responsible for ensuring the changeovers take place efficiently between guest stays and any property maintenance matters that may arise between lets.

A professional photo shoot of your property inside and out and a floor plan which is used for the brochure, website and any publicity and promotional materials.
A comprehensive written entry on Rural Retreats website, presence on our home page for at least three months, inclusion in our annual printed brochure and inclusion as a new property in our quarterly newsletter 'Retreat News'.
Inclusion within some of our email campaigns and social media posts.
Promotion of your property via local, regional and national PR.
24-hour booking via our website, portals and marketing affiliates.
Support from the bookings team six days a week.
Owner and Housekeeper log-in providing online access to property booking calendars 24/7.
Peace of mind Base Fee: as part of the services to guests, the price of their holiday includes a Base Fee for added services. As well as covering 24-hour emergency phone cover and key collection (where applicable) the Base Fee also includes a damage waiver, this covers minor accidental damage to your property by guests, up to an amount determined by the size of your property.
Comprehensive, professional Property Information Guide for guests to use whilst staying at your property and inclusion of your house notes.
Communication with guests from initial enquiry through to departure.
Housekeeper recommendations.
Email booking confirmations and a weekly housekeeper report.

For our Marketing Service we charge a commission on the total rental income after the Base Fee has been deducted, for each period your property is let by us.

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What our home owners say about us

Our first season letting with Rural Retreats couldn't have gone better! The friendly and knowledgeable team were always happy to give advice and we really appreciated having named contacts to deal with.

Mr & Mrs Smith, Linden Barn, Cumbria

We have tried several agencies since opening our tranquil country cottage hideaway in 2018. Today we have only one:

Rural Retreats.

There are several reasons for this. First, their name perfectly represents what we offer. Second, their people are helpful, responsive and supportive of us as owners. Third, they remain independent of the gigantic holiday letting companies where we don’t have any of the same experiences. Fourth, their commission is fair and reasonable and their accounting systems are always accurate. Fifth, their standards of property and quality are high, so we are in good company. Sixth, their administration area is easy to navigate for owner bookings and information. Seventh, Rural Retreats is very well managed giving it reliability and stability in the marketplace.

Jonathan, Goose Run Cottage, Dorset

A fantastic partnership for our first foray into the holiday let business. From the initial visit with the New Business Manager, throughout the onboarding process and then the continued support as new holiday let owners by the Client Services team and others, Rural Retreats have been nothing short of brilliant. We cannot recommend them highly enough.

Rupert & Elisabeth, Closes Farm Cottage, Worcestershire

Thanks to your initial friendly guidance; your generous sharing of your vast impressive experience; and your clear and professional guidance; you have eased the path of Westfield's 'team' and for this we thank you. Your enthusiasm and confidence was obvious from the beginning of the Westield 'letting' journey, which yesterday cumulated in a final, simple handover between the three of us.

We have regarded you as an 'honorary' member of the Westfield team from the outset. Your enthusiastic approach inspired our own confidence and the continual, selfless assistance and encouragement has aided us to flawlessly prepare Westfield for the Rural Retreat's letting market.

It was a pleasure to work with you at the inception of this project and we look forward to making it a joint success for all parties. Sincere thanks Fiona for your help - we look forward to meeting you again in the future - and the mutual sharing of Westfield's success.

Patricia, Westfield, Devon

Which? Recommended Provider for UK Holiday Cottages for the fourth year in a row

Which? Recommended Providers are companies that are both rated highly by Which? members and meet the high standards of Which? researchers.

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Frequently asked questions

How much does it cost per year?

For both the Marketing and Marketing and Managed service, we charge a commission on the total rental income for each period your property is let by us (less the Base Fee). The Marketing and Managed service also has an additional annual fee. For more information, please get in touch with our team.

Do I have to deal with holiday enquiries?

No. All enquiries will be handled by our bookings team, who convert them into firm bookings, take deposits and work with guests directly in the run-up to their holiday.

Why should I market with Rural Retreats?

As well as fantastic knowledge of the local areas and years of experience, marketing with Rural Retreats means your property will be reach a huge audience – all of whom are potential guests. Using our popular website, affiliates, portals, printed press and advertising, we’ll get your holiday home exactly where it needs to be, and then continue to help once the bookings start arriving.

What happens if my property gets damaged?

We operate a damage waiver scheme to deal with and reimburse you for minor damage, up to an amount determined by the size of your property. More information is available in the lettings guide or from your New Business Manager.

Request your free property letting guide

Complete the form or call us on 01386 701177 to get your journey started with Rural Retreats.

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